Frequently asked questions

Most of the time, if you see an express delivery option on checkout, then it is available, if not, then unfortnatley we are going through high volume season & delivery times are at 20 days only (does not apply to next day delivery category)

Absolutely. Please contact our customer care team, and they'll assist you in rescheduling.

Yes, we can store your order free of charge for 31 days. A storage fee of 500 AED will apply after 31 days per month.

Unfortunately, we do not offer cash on delivery.

Yes, we offer free delivery across the UAE.

If Express, Within 7 Days, Free Delivery takes 14 to 20 Days from the date of placing the order.

Yes, we deliver to all GCC countries within 30 days, shipping is insured against failed delivery.

If your delivery is delayed, please contact our customer care team, and they will assist you with an update and resolution.

Yes, all our prices include assembly and VAT.

We do not have a showroom; we operate entirely online. However, you can visit our office in Dubai Design District (D3).

Our office is located in Dubai Design District (D3) at In5 Design, please type In5 Design on Google Maps, we did not list on Google due to customers thinking its our showroom, hence, we dont have a location as Walls Nation on Google Maps for the time being.

Yes, we will be delighted ! you can visit our office to view fabric and material samples, and place an order directly, it is preferable to notify your relationship manager of your visit prior visitng.

We are open Monday to Friday, 10 AM to 5 PM.

Yes, you can customize colors and dimensions. For customizations not listed on our website, the order must exceed 4000 AED & acceptance is subject to relationship manager discretion, project size & factory capacity.

A customized item will incure customization charges (as a service). We will provide the final price once customization details are confirmed with the relationship manager.

We accept full payments via Mastercard, Visa, Apple Pay, and Google Pay. You can also use Tabby for installments: 25% upfront, with the rest paid over 4 months.

Yes, please contact customer care, and they will assist you in adding items to your order.

You will receive a confirmation email with details of your order and payment once it has been successfully placed.

2-year warranty covering manufacturing defects and structural issues, with a 2-year warranty on foam.

2-year warranty for frame and material defects.

2-year warranty for structural or material defects.

2-year warranty covering manufacturing and structural issues.

2-year warranty for defects in materials or craftsmanship.

2-year warranty covering structural defects.

2-year warranty for frame and material issues, with a 2-year foam warranty.

2-year warranty covering structural defects, with a 2-year foam warranty.

2-year warranty for material and construction defects.

2-year warranty covering manufacturing defects.

2-year warranty for frame and structural issues.

2-year warranty for manufacturing defects.

2-year warranty covering material and structural defects.

2-year warranty for structural and material defects.

2-year warranty for structural and material issues.

2-year warranty covering structural defects.

2-year warranty for material and structural issues.

2-year warranty for material and construction defects.

Yes by applying to the Return Center, you can return unused items (excluding exempt goods) in their original condition and packaging on delivery day for a refund minus delivery charges & processing charges (150 AED + 3% refund processing charges). returning for exchnage or store credit will be completely free of any charges, This applies to as per website specs, non-customized items only

Orders can be canceled for a full refund without any charges within 24 hours of placing it. After that, You order will proceed to production.

If your item doesn't match the design images listed, you can request a full refund excluding delivery charges only. If it does match upon inspection however, we will offer an Exchange or Store Credit to buy anything else on the website as your return will be labelled as (Change of Mind)

If your item arrives severely damaged, we will arrange a return and provide a replacement, exchange or a full refund. No return or refund fees will be charged for damaged items, if the damage is minor or delivery caused (Scratches, Dents, Shipped Edges), we will process a full exchnage within 3 days or Store Credit for the full amount paid to buy anything else on the website

If your delivery is delayed by more than 30 days, we will offer a full refund and 500 AED gift card for the delay.

Yes, if requested within 24 hours of placing the order or on delivery day itslef. After that, refunds are applicable to above return reasons only.

Please check product dimensions before ordering as they are listed accuratly on every listing. If it doesn’t fit, we can offer a customized exchnage (to suite the space) or full store credit refund or refund to origional payment method minus (150 AED + 3% refund processing charges)

Can I return a customized order?

Customized orders cannot be re-stocked or re-listed, hence it cannot be returned or refunded, only exchnaged or refunded to Store Credit, since they are made to your specifications. Please ensure details are correct when placing your order, request assistance from our relationship managers.

What if my customized order arrives damaged?

We offer a hassle-free exchange for damaged custom orders and provide 300 AED gift card for your next purchase.

Which items cannot be returned?

Walls Nation Editions, Lighting, Mattresses, Clearance products are non-returnable.

How long does it take to get a refund?

Refunds are processed through the original payment method within 7-10 working days. If there is a delay, please contact your bank for their processing times.

Do you ship to GCC countries?

Yes, we ship to Saudi Arabia, Oman, Kuwait, Bahrain, and Qatar within 20 days.

What is your returns policy for GCC customers?

Returns are accepted for damaged or incorrect items within 48 hours. For change of mind, returns are accepted within 14 days, but return shipping charges will be borne by the customer (1,000 AED+ depending on order size).

If your order is delayed by more than 30 days, we will offer a full refund.

Tabby is a payment solution that allows you to shop now and pay over time with no interest and no fees. It's trusted by millions of customers and is Shariah-compliant.

• Choose Tabby at checkout.
• Enter your information and add your debit or credit card.
• Your first payment is taken when the order is made.
• Receive reminders when your next payment is due.

No, there are no interest charges or fees when you use Tabby.

Yes, Tabby uses secure encryption to protect your payment information.

You can contact Tabby’s customer support for any assistance regarding your account or payments.

Buyer protection is included with every purchase made through Tabby, ensuring a safe shopping experience

Tabby is available for eligible purchases. Please check at checkout to see if it's available for your order.